Refund policy

We want you to be happy with your order. Because we sell food, some limits apply.

Unopened pouches
You can return unopened pouches within 30 days of delivery for a refund of the product price. Email hello@merisauces.com with your order number and we will send return instructions. Return shipping is at your cost unless the return is our error.

Opened pouches
For food safety reasons we cannot accept returns on opened pouches.

Damaged or spoiled on arrival
If your order arrives damaged, torn, or the seal is broken, email hello@merisauces.com within 7 days with your order number and a photo. We will replace it or refund it in full, and you will not need to return anything.

Wrong item or wrong flavour split
If we packed the wrong thing, that is on us. Email hello@merisauces.com within 14 days with your order number and we will send the correct item at no cost.

Lost in transit
If your tracking shows no movement for 10 business days, get in touch and we will open a claim with Canada Post and sort it out with you.

Refunds
Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded unless the return is our error.

Delivered but missing
If tracking shows delivered and you cannot find the parcel, check with anyone else at the address and your building's mail area first. If it still has not turned up, email us within 7 days and we will open a claim with Canada Post.

Wrong address
If an order is returned to us because the address was incomplete or incorrect, we will refund the product price. Reshipping is at your cost.

Cancelling an order
Email us before your order ships and we will cancel it and refund you in full. Once it has shipped we cannot cancel it.

Refused delivery
If you refuse a delivery, we will refund the product price once the parcel reaches us. Shipping is not refunded.

Questions
Email hello@merisauces.com.